Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and CentraPrime Technologies ("we", "our", or "us"), the operator of the Central mobile and web application (the "Service"). By creating an account, signing in, or otherwise using Central, you confirm that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy.

If you do not agree, you must not use the Service. Continued use following any update of these Terms constitutes acceptance of the updated version. Material changes will be surfaced in-app with an explicit prompt before they take effect.

2. Eligibility

You must be at least 18 years old to create a Central account. By creating an account you represent and warrant that (a) you are 18 years of age or older, (b) you have the legal capacity to enter into a binding contract under Indian law, and (c) you are not barred from using Central under any applicable law.

3. Your Account

You are responsible for safeguarding the credentials used to access your account (email + password, or Google Sign-In). You agree not to share your credentials and to notify us immediately of any unauthorised access at centraprimetechnologies@gmail.com.

You are solely responsible for the accuracy of the data you log: workouts, meals, mood, vitals, conditions, injuries, and so on. Central relies on this data to generate insights — if the input is wrong, the insights will be too.

4. Not Medical Advice

Pearl, the AI coach within Central, generates suggestions based on your logged data and general lifestyle principles. Her outputs are informational and motivational in nature. They are not a diagnosis, a treatment plan, or a prescription. They are not generated by a licensed medical professional.

You must consult a qualified healthcare provider before starting, stopping, or modifying any exercise programme, diet, supplement, medication, or therapy — especially if you have a known medical condition (such as diabetes, hypertension, thyroid disorder, PCOS, heart disease, kidney disease, asthma, an eating disorder history, a recent injury or surgery, or if you are pregnant or breastfeeding).

If you experience symptoms requiring urgent attention (chest pain, severe shortness of breath, fainting, suicidal thoughts, or any acute injury), contact emergency services or your physician immediately. Do not rely on Central for emergency response.

You acknowledge that you use any information, suggestion, plan, or insight from Central at your own risk and discretion.

5. AI-Generated Content

Pearl's responses are generated by large language models operated by OpenAI. AI systems can produce inaccurate, incomplete, or out-of-context outputs ("hallucinations"). We work to constrain these failures through careful prompting, structured tool use, and response validation — but cannot eliminate them entirely.

You must independently verify any factual claim, numerical value, medication-related statement, or medical fact before relying on it. Where Pearl recalls a fact from your history, the recalled fact is surfaced as a chip with a date so you can verify the source.

6. Acceptable Use

You agree not to:

(a) use Central to violate any law, regulation, or third-party right; (b) impersonate another person or misrepresent your identity, age, or medical condition; (c) attempt to reverse-engineer, decompile, or extract the source code of Central or its AI prompts; (d) attempt to access another user's account or data; (e) use automated systems (bots, scrapers) to interact with the Service except via authorised public APIs; (f) upload content that is unlawful, defamatory, infringing, obscene, or that you do not have rights to; (g) use Central to provide commercial advice to a third party as if you were a licensed professional; (h) attempt to overload, degrade, or disrupt the Service.

We may suspend or terminate accounts that breach these acceptable-use rules. Where the breach is also unlawful, we may report it to the relevant authorities.

7. Subscriptions, Caps, and Billing

Central offers a Free plan and three paid plans (Lite, Pro, Premium) with different daily AI caps. The current price list, included features, and daily caps are surfaced in-app at Pricing and may be updated from time to time with at least seven days' notice before any price increase affecting an existing subscriber.

Paid subscriptions auto-renew at the end of each billing cycle until cancelled. You can cancel auto-renewal at any time in Profile → Subscription; cancellation takes effect at the end of the then-current billing cycle.

Daily AI caps (chats, voice logs, meal scans) reset at midnight Indian Standard Time. Unused capacity does not carry forward. If you hit a cap, you may purchase a Day Pass which grants Pro-level access for the next 24 hours.

8. Refunds

Refund eligibility and procedure are governed by our Refund Policy, available at /refund. In summary: monthly subscriptions are eligible for a no-questions-asked refund within seven days of the most recent renewal if the AI features have been used minimally (under 10% of the daily cap on no more than two days). Day Passes are consumed instantly and are non-refundable. Senior pro consultation slots are refundable up to 24 hours before the scheduled call.

9. Intellectual Property

Central, including its name, brand, design, software, AI prompts, model routing logic, and all related materials, is owned by CentraPrime Technologies and is protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial purposes in accordance with these Terms.

You retain ownership of the data you upload (workouts, meals, mood, vitals, photos, voice recordings). By using Central you grant CentraPrime Technologies a worldwide, royalty-free licence to process that data solely for the purpose of operating the Service for you and (in anonymised aggregate form) improving the Service. This licence terminates when you delete the data or your account.

10. Suspension and Termination

You may terminate your account at any time by initiating account deletion at Profile → Settings → Privacy & Data → Delete account. The thirty-day grace window described in our Privacy Policy will apply.

We may suspend or terminate your account immediately and without prior notice if (a) you breach these Terms in a material way, (b) you create risk or legal exposure for CentraPrime Technologies or other users, or (c) we are required to do so by law or court order.

On termination by us for a material breach, unused subscription time is forfeited and is not refundable.

11. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, Central is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or that AI outputs will be accurate or appropriate for any particular purpose.

To the maximum extent permitted by applicable law, in no event shall CentraPrime Technologies, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, revenues, or business arising out of or in connection with your use of, or inability to use, the Service — including damages arising from decisions you made in reliance on AI-generated suggestions.

Where liability cannot be excluded under applicable law (including under the Consumer Protection Act 2019), our aggregate liability to you is limited to the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) one thousand Indian Rupees (₹1,000).

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India without regard to its conflict-of-laws principles. The courts of Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, subject to the right of either party to seek interim relief in any competent court of equity.

Where the Consumer Protection Act 2019 provides you with rights that cannot be waived by contract, those rights are preserved and override anything in these Terms that would limit them.

13. Changes to These Terms

We may update these Terms from time to time. Material changes (those affecting price, cancellation, liability, or your rights) will be surfaced in-app at least seven days before they take effect. Non-material changes (clarifications, typo fixes) take effect immediately upon posting. The "Last updated" date at the top of this page indicates the current effective version.

14. Contact

For questions about these Terms, contact: